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Prime Auto Parts

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(915) 235-2807
Warranty Policy

All returns and adjustments are subject to the following conditions:

  • ENGINES ,TRANSMISSIONS HAS STANDARD 5 YEARS & 7 YEARS WARRANTY
  • WARRANTY COVERS BOTH PARTS & LABOUR
  • WITH IN THE TIME PERIOD,IF YOU NOTICE ANY COPLAINT/TROUBLE,ONE OF OUR LOCAL MECHANIC GUY WILL REPLACE A NOTHER ENGINE WITH SAME MILES
  • REPLACEMENT TIME PERIOD 5 - 7 DAYS

RETURNS

  • All Returns must be made within 30 days of the date of purchase.
  • The original invoice must accompany all returns.
  • Parts must be returned in the same condition, complete, and undamaged.
  • All returns are subject to a 20% restocking fee.
  • Refunds on cuts and other non-standard or custom prepped parts are subject to a 30% labor charge.
  • All cores must be drained of fluids and complete as sold in order to obtain credit.
  • Deposits or pre-paid special order parts are non-refundable.
  • All Returns are for in-store credit. Credit memos expire one year from the date of return.

PRICE ADJUSTMENTS

  • All requests for price adjustments must be made within 10 days of the original invoice date.
  • Price adjustments will not exceed 50% of the original purchase price.
  • The part for which a price adjustment is being requested needs to be in returnable condition.
  • The Top Quality Auto Parts may require documentation or photos of the damage as justification of any price adjustment.
  • All price adjustments are for in-store credit. Credit memos expire one year from the date of issuance.

Warranty Information

Small Parts / Electrical Parts / Mechanical Accessories

  • A 6 month part replacement warranty applies unless otherwise noted on your invoice. All claims for warranty must be made within this time. Any claim made after the expiration of the warranty will not be considered.
  • The original invoice must accompany any claim for warranty.
  • The defective part must be returned to The Top Quality Auto Parts for replacement.
  • A Life-time part replacement warranty is available for an additional fee and will be noted as such on your invoice.
  • The warranty term is based on the original purchase date.

Driveline and Major Components

A 6 month part replacement warranty applies unless otherwise noted on your invoice. All claims for warranty must be made within this time. Any claim made after the expiration of the warranty will not be considered.

The original invoice must accompany any claim for warranty.

Defective driveline components must be made available for inspection by The Top Quality Auto Parts or a representative of The Top Quality Auto Parts while still installed in the vehicle for the purpose of analysis before warranty coverage will be considered.

New fluids, filters, seals, and gaskets must be used in the installation of the driveline component. All lubricants and fluids used must be of the type recommended by the manufacturer. Receipts for installation items must accompany the claim for warranty.

Parts and Labor warranties are available for additional cost and will be indicated on your invoice. Labor claims will be paid based on the Chilton Labor Guide at a rate of $80.00 per hour. Labor warranties are limited to the lesser of the purchase price of the component or $500.00.

The Top Quality Auto Parts reserves the right to provide warranty repair at a facility of its choice.

Labor claims will only be paid if a parts and labor warranty is indicated on your invoice.

The warranty term is based on the original purchase date.

Sheetmetal / Body Parts

Unless otherwise noted on your invoice all Sheetmetal and body parts carry a life-time corrosion or manufacture defect replacement warranty.
The original invoice must accompany any claim for warranty.
The defective part must be returned to The Top Quality Auto Parts for replacement.
Our Warranty does not cover the following items:

  • The purchaser’s loss of time, inconvenience, Loss of use of the vehicle, towing expense, installation expense, commercial loss, rental cars, or other consequential damages.
  • On driveline components fluids, gaskets, seals, filters, intake manifolds, exhaust manifolds, clutches, water pumps, wiring, thermostats, sensors, hoses, belts, frost plugs, spark plugs, and injectors are not guaranteed.
  • Claims that result from accident, abuse, neglect, alteration, improper maintenance, or improper installation.
  • Claims that result from the failure of other existing components.
  • Claims that result from overheating due to cooling system failure.
  • Parts installed in vehicles used for commercial, racing, or off-road purposes, or parts used for any purpose other that the original application.
  • All warranties are for the original purchaser only. Warranties are not transferable.

The Top Quality Auto Parts is a Gold Seal Certified Automotive Recycler. Gold Seal recyclers set the standard for quality, customer service, and warranties. The Top Quality Auto Parts adheres to the strict Gold Seal Code of Ethics. If you feel we have not lived up to our promises or you are not completely satisfied with your purchase please contact Gold Seal Customer Service at (915) 235-2807

The The Top Quality Auto Parts is an automotive recycler that provides quality parts in a timely manner with no surprises on delivery. The The Top Quality Auto Parts family utilizes our knowledge and commitment to help our customers be completely satisfied with their buying experience.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us.

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